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Welcome to Grayhawk Awards! Please read these Terms of Service ("Terms", "Terms of Service") carefully before using our website, www.grayhawkawards.com (the "Site"), operated by Grayhawk Awards ("us", "we", or "our"). By accessing or using the Site, you agree to be bound by these Terms.
If you do not agree to these Terms, you may not access the Site or use any of our services.
1. Use of the Site
- You agree to use our Site for lawful purposes only.
- You must not use the Site:
- In any way that violates applicable laws or regulations.
- To engage in any fraudulent or misleading activities.
- To transmit or procure the sending of any unsolicited advertising or promotional material.
We reserve the right to terminate your access to the Site if you violate these Terms.
2. Orders & Payment
- All information provided is accurate and complete.
- You are authorized to use the payment method provided.
- All sales are subject to acceptance and availability.
- We reserve the right to cancel or refuse any order at our sole discretion.
3. Custom Product Policy
- Custom orders are non-refundable once design approval has been given.
- It is your responsibility to review proofs carefully before final approval.
- We are not liable for errors in approved designs.
4. Shipping & Delivery
Shipping times are estimates and may vary. We are not responsible for delays caused by carriers or factors beyond our control (e.g., weather, customs).
You are responsible for providing a correct shipping address. We are not liable for lost shipments due to incorrect information.
5. Returns & Refunds
Due to the custom nature of our products, we generally do not accept returns. If your item arrives damaged or incorrect, please contact us within 7 days of receipt at sales@grayhawkawards.com.
We may, at our discretion, offer a replacement or refund in cases of damage, defect, or order error.
6. Intellectual Property
All content on the Site—including text, images, logos, graphics, and designs—is the property of Grayhawk Awards or its content suppliers and is protected by copyright and trademark laws.
You may not copy, reproduce, or use any part of the Site or its content without prior written permission.
7. Limitation of Liability
Grayhawk Awards will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services or products, including loss of profits or data.
Our maximum liability in connection with any product or service shall not exceed the amount you paid for it.
8. Privacy
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
9. Modifications to Terms
We may revise these Terms at any time. Changes will be posted on this page, and your continued use of the Site signifies your acceptance of the updated Terms.
10. Contact Us
For questions or concerns regarding these Terms, please contact us at:
Grayhawk Awards
15979 N 76th St STE B, Scottsdale, AZ 85260
Email: sales@grayhawkawards.com
Phone: (480) 609-0742