Contact Us/FAQs Get in Touch With Grayhawk Awards, LLC Today firstname.lastname@example.org (480) 609-0742 15979 North 76th St, Ste B, Scottsdale, AZ 85260 Name First Last Email Message FAQ's Here you will find the answers to our most common questions. If you don't find what you're looking for, do not hesitate to contact us for more information. I don't see the product I am looking for, does that mean you don't carry it? No. We've made an effort to bring you the best in the industry and feature these products in our online catalog. However, we also have direct access to a multitude of awards that did not make the catalog. We also offer custom-designed awards, which are made to your exact requirements. If we don't list what you're looking for, please contact us for personalized assistance and we will be happy to help. What is an unassembled trophy? "Unassembled" means a trophy has all of the components (parts) included in the shipment but requires some assembly before presentation. Typically this has been offered to reduce your costs by $.75 - $1.50. Other items are shipped unassembled to protect the products during shipment. Trophy assembly is usually quite simple; instruction is provided where necessary. Do you charge sales tax? Sales tax is only charged on orders billed or shipped to an Arizona address. What if I have a problem with my order? If you encounter a problem, please contact us immediately. We are striving to earn your repeat business. As such, we will do all we can to offer a fair and expeditious solution. What are your office hours? Typical office hours are Monday - Friday from 10:00 am - 5:00 pm MST. We are closed on weekends and most holidays. Will I be happy with the quality of your product? We certainly think so, and we're not the only ones! We pride ourselves on delivering the highest quality awards available. This pride carries throughout our design and assembly process. We think our products look much better "in-person" and we think you'll agree. If your order does not meet your high expectations, please let us know. We will take every reasonable action to deliver satisfaction.